Frequently Asked Questions
Everything you need to know about shopping with Lounge.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I return or exchange an item?
You can return or exchange any unworn items within 30 days of delivery. Simply visit our Returns Portal to generate a prepaid shipping label.
How can I find my perfect fit?
Each product page includes a detailed size guide. We recommend checking your measurements against our chart to ensure the perfect Lounge fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team.
Are your materials sustainably sourced?
At Lounge, we are committed to ethical fashion. Over 80% of our current collection is made from recycled or organic materials, and we aim for 100% by 2025.